FREQUENTLY ASKED QUESTIONS
Have questions about our research compounds, ordering, shipping, or Certificates of Analysis? Browse the FAQs below for quick answers. If you need further assistance, our research support team will respond within one business day.
Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to email us
Please allow up to 2 business days from the time you emailed us for a reply. We will do our best to reply within 24 hours.
Shipping Information
Yes! True Vision Peptides offers free expedited shipping on orders over $150 within Canada.
No. We only ship to Canadian addresses, unless otherwise stated.
All orders are scheduled for courier pickup on the next business day.
Orders placed on a weekend or statutory holiday will be picked up on the following business day.
Business days are Monday to Friday, Eastern Time.
A range of courier and service options, including expedited services, is available at checkout. Delivery estimates are calculated in real time from your shipping address, so you will see current transit times for your order before completing payment.
All orders are scheduled for courier pickup on the next business day.
If your order is time-sensitive, please contact us and we’ll do our best to accommodate.
Note: transit times to remote areas may be longer.
Absolutely. Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.
Yes. Shipping rates, delivery options, and promotional offers (including free shipping) may change at any time without prior notice.
Yes. We understand the importance of privacy. All orders are shipped in plain, unbranded packaging with no indication of the contents on the outside label.
Storage & Handling
Lyophilized (Powder Form): Store in a cool, dry place away from direct sunlight. For long-term storage (months/years), they should be kept in a freezer at -20°C. Reconstituted (Mixed): Once mixed with a solvent (such as bacteriostatic water), the solution must be kept refrigerated (2°C to 8°C) and used within the timeframe dictated by your research protocol (typically 4-6 weeks).
Payment Information
We accept secure Interac e-Transfer. Instructions for payment are provided at checkout.
Please check your tracking number provided in your shipping confirmation email. If the tracking has stalled or if the package is marked “delivered” but you have not received it, please contact us at info@truevisionpeptides.com and we will assist you in opening a ticket with the carrier.
Return & Exchange
Yes. If your order hasn’t shipped yet, you can cancel it by contacting us at info@truevisionpeptides.com. Once confirmed, we’ll process your refund.
Due to the sensitive nature of research peptides and the risk of degradation once they leave our controlled environment, all sales are final. We cannot accept returns or exchanges. However, if there is an error with your order or a product arrives damaged, please contact our support team immediately so we can make it right.
If we have not shipped your order out and have approved a refund, your refund typically appear in your account within 2–3 business days after being processed.
For bulk or special orders, please contact us directly. Our friendly customer service team will be happy to assist you with any specific requests or questions.
No. All products sold on our website are intended strictly for laboratory research or educational purposes only.
Any personal use or human consumption of our products is strictly prohibited.
For full details, please review and follow our Terms and Conditions.